First Steps

When you suffer a bereavement of someone close to you, making any type of arrangement will seem difficult. When someone dies it comes as a great shock, even if their death may have been expected. Nothing can prepare you for the emotional shock of losing someone. As your funeral directors, we are here to help and advise you in whatever way we can. We are dedicated professionals who provide a personal service 24 hours a day. The wishes of the deceased and the family are of the utmost importance.

Arranging The Funeral

The thought of arranging a funeral is not something any of us would want to do. This together with the distress and emotional upset leaves the bereaved completely disorientated and unsure of what to do next. It is our aim to lift some of the pressure that you may encounter at this stressful time.

When Should You Contact Us?

Our services start from the moment you contact us, whether over the phone, calling in to see us at our office or perhaps initial instructions from a doctor, care home etc. to a point beyond when the deceased is laid to final rest. Arrangements can start to proceed even if the deceased has been referred to the Coroner. On the initial contact we will ask for any preliminary details, where upon we may advise the removal of the deceased back to our private chapel of rest. The service arrangements can be made either in your own home or at our office at 21 Tip Hill, Ottery St Mary.


Details for registration


During the funeral arrangements we will guide you every step of the way on all the procedures and legal requirements. We will also advise you on costs and charges to be incurred and provide a full written estimate (See online price list). You need to feel at peace with the funeral arrangement you have made. If you have any questions at all contact us straight away and we will be pleased to discuss further. The estimate is broken down into two separate parts, the first being our costs that include:-

  • Transport of the deceased to our Chapel of Rest and professional care prior to the funeral
  • An oak veneered coffin
  • Hire of a hearse
  • Arranging and conducting the Funeral service with a Funeral Director and Bearers
  • Collection and conveyance of all documentation and necessary personal attendance's
  • Private chapel of rest where families can visit the deceased if wished.
  • These our normal costs but these may alter, for example, should an alternative coffin be requested.


The second part of our estimate are the disbursements. These are essentially fees that we pay out on behalf of the family before the funeral service, such as crematorium or burial fees, obituary notices in local or national newspapers, flowers, service sheets, limousine, taking the names of the mourners attending the service etc.

The disbursements are discussed at our first meeting and will be listed and presented to you as the second part of the estimate. However, you will appreciate that we have no direct control over these charges.

Doctors Fees For Cremation Forms

Cremation cannot take place until the cause of death has been determined. There is now only one cremation certificate due to Covid-19 regulations and signed by a doctor assigned to the deceased. This certificate is paid for by us and will be listed in the estimate along with the other disbursements. If the deceased has been referred to the coroner then this certificate may not be required.


Cremated Remains

At the time of making the arrangements for a cremation, you may or may not have thought about what is going to happen to the cremated remains afterwards. There are many different options and we can go through these with you when you feel ready. You may wish to instruct us to collect them from the crematorium to look after for you for up to 3 months, or the crematorium will look after them for you for up to 3 months awaiting your decision.

Burial Memorials

At the time of making arrangements for a burial, unless it is a new grave, the memorial will have to be removed from an existing grave before the funeral can take place. We normally ask a monumental mason to carefully remove the gravestone on your behalf. Should an additional inscription be required the monumental mason usually gives a detailed estimate and confirmation of work each time he has an enquiry. It can take some months, depending on the type of ground, before the grave has settled enough to replace the headstone. If you are ordering a new headstone he will often visit you at an appropriate time or alternatively you can call and visit his premises.


You may get help if there is not enough money to pay for the funeral, if you are responsible for making the funeral arrangements. The Social Fund may help towards the costs if you are receiving any of the following benefits:-

  • Income Support
  • Income based Jobseekers Allowance
  • Income related Employment and Support Allowance
  • Pension Credit
  • Housing Benefit
  • the disability or severe disability element of Working Tax Credit
  • Child Tax Credit
  • Universal Credit

If you think that you may be entitled to claim please follow this link


There are many options to simplify and reduce the costs, including direct cremation, which we would be happy to discuss with you if you wish.


Over the last 25 years we have successfully offered F J Luxton & Son's advance instruction service, which is offered at no cost to you.

You can discuss your wishes with us either in our office or in the comfort of your own home, so that your family/executors are aware of your requests when needed.

This enables you to make your own financial arrangements by means of a tax free ISA or a savings plan or via other financial advice. This can avoid any excess charges to you and your family. Please note: A funeral account can be presented to a deceased person's bank or building society account for payment, where there are funds available, with a full death certificate and before any probate is sought.

Golden Charter funeral plans are also available.

You can discuss your wishes with us either in our office or in the comfort of your own home, so that your family/executors are aware of your requests when needeed.

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  • Coffin and flowers
  • Chapel of rest
  • funeral horses
  • wicker coffin